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Service & Support

Services & Support

At A J Thermopack, we believe that delivering high-quality packaging and insulation materials is only the beginning. Our commitment extends beyond manufacturing — we provide end-to-end services, from product customization to global delivery and dependable after-sales support. Here's how we serve our valued clients across India and worldwide.

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Work Process

Our Process Flow

Requirement Analysis

We begin by understanding your industry-specific needs—whether for insulation, packaging, or thermal protection.

Product Customization

Our R&D team works closely with clients to deliver customized, high-performance material solutions as per demand.

Sampling & Testing

Offer samples for approval & conduct internal quality checks to ensure compliance with industry standards & performance benchmarks.

Mfg. & Quality Control

Manufacturing in our ISO-certified facility using advanced machinery and strict quality assurance protocols.

Packaging & Dispatch

Goods are securely packed and labeled with appropriate documentation for local or international transport.

Export & Logistics

We manage export documentation, customs clearance, and shipping support for on-time delivery.

Supply & Export Support

We support smooth and reliable delivery across India and key global markets including York, Nepal, Germany, India, Bangladesh, Saudi Arebia and more.

We work with trusted freight and courier partners to ensure secure, on-time deliveries globally.
Our team handles export documentation, including invoices, certificates of origin, and product data sheets, making compliance stress-free.
Whether you're a distributor, OEM, or industrial user, we offer flexible quantities, timely replenishment, and schedule-based supplies.
Our experts are available to assist with quotations, transit timelines, HS codes, and country-specific regulatory needs.

After-Sales Services

We stand by the quality of our products and remain available even after delivery. Our team is ready to assist with any queries or support you may need.

Need help with product performance or application? Our team provides guidance on best usage, storage, and handling.
We welcome client feedback and offer a transparent complaint resolution process with swift response times.
If any material is found to be defective under standard usage conditions, we evaluate and offer quick replacements as per our policy.
We support regular customers with scheduled re-orders, inventory assistance, and volume-based pricing.
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For further information regarding any technical
or commercial query, please feel free to contact us.